Redo & Adjustment policy:
We want you to love your experience with us!
If there are any issues with your hair or your experience in the salon please make contact with us via email within 7 days after your appointment and we will gladly fit you in to rectify the issue free of charge.
AURUM CANCELLATION POLICY
We require a minimum of 24 hours notice if you need to change your appointment.
We require a deposit on all online bookings.
Please understand that if we are unable to fill your booked space, a fee equal to 50% of the service will be charged if we are not given enough notice to fill the time spot that you have booked out with our stylist.
This creative work we do is what we love - but please remember it is also our team & family livelihoods.
We are a small business so last minute cancels can hit hard.
We ask that you please respect our time and let us know as soon as possible so we can fill your appointment space.
We are also understanding that extreme circumstances can come up so please communicate with us if there are any issues.
Email: reception@aurumhairstylists.co.nz
We require a minimum of 24 hours notice if you need to change your appointment.
We require a deposit on all online bookings.
Please understand that if we are unable to fill your booked space, a fee equal to 50% of the service will be charged if we are not given enough notice to fill the time spot that you have booked out with our stylist.
This creative work we do is what we love - but please remember it is also our team & family livelihoods.
We are a small business so last minute cancels can hit hard.
We ask that you please respect our time and let us know as soon as possible so we can fill your appointment space.
We are also understanding that extreme circumstances can come up so please communicate with us if there are any issues.
Email: reception@aurumhairstylists.co.nz
