Cancellation Policy
To help us provide the best experience for all of our clients, we kindly ask
that you provide at
least 48 hours' notice if you need to cancel or reschedule your appointment.
Cancellations made with less than 48 hours' notice, or missed appointments, will incur a 50%
cancellation fee, as the reserved time is unlikely to be filled at short notice.
For no-contact, no-show appointments with our barber, 100% of the service fee will be charged.
As a small business, last-minute cancellations have a significant impact on our team, whose
livelihoods depend on the appointments they provide. We greatly appreciate your
understanding and support.
We value your time and kindly ask that you respect ours by letting us know as soon as possible
if your plans change. This gives us the opportunity to offer your appointment to another client.
Thank you for your understanding and continued support.
Ngā mihi
To help us provide the best experience for all of our clients, we kindly ask
that you provide at
least 48 hours' notice if you need to cancel or reschedule your appointment.
Cancellations made with less than 48 hours' notice, or missed appointments, will incur a 50%
cancellation fee, as the reserved time is unlikely to be filled at short notice.
For no-contact, no-show appointments with our barber, 100% of the service fee will be charged.
As a small business, last-minute cancellations have a significant impact on our team, whose
livelihoods depend on the appointments they provide. We greatly appreciate your
understanding and support.
We value your time and kindly ask that you respect ours by letting us know as soon as possible
if your plans change. This gives us the opportunity to offer your appointment to another client.
Thank you for your understanding and continued support.
Ngā mihi
Aurum Clothing Protection Policy & Waiver
At Aurum, we are committed to providing an
exceptional salon experience while taking every
reasonable precaution to protect your clothing and personal belongings during your
appointment. Protective capes, towels, and other coverings are provided for all services to help
minimise the risk of accidental damage.
Due to the nature of professional hair colouring, cutting, styling, and chemical treatments, we
cannot guarantee that clothing, accessories, handbags, or other personal items will remain free
from stains, damage, or discolouration. Some professional products may permanently mark or
bleach fabrics, particularly light-coloured, delicate, or absorbent materials.
To help protect your belongings, we kindly ask that you:
this policy and accept that, while Aurum and its team will take every reasonable care, the salon
cannot accept responsibility or liability for damage to clothing, accessories, or personal
belongings that may occur during the course of your service.
We appreciate your understanding and cooperation. These measures allow us to focus on
delivering exceptional results while ensuring a safe and comfortable experience for every client.
Ngā mihi,
The Aurum Team
At Aurum, we are committed to providing an
exceptional salon experience while taking every
reasonable precaution to protect your clothing and personal belongings during your
appointment. Protective capes, towels, and other coverings are provided for all services to help
minimise the risk of accidental damage.
Due to the nature of professional hair colouring, cutting, styling, and chemical treatments, we
cannot guarantee that clothing, accessories, handbags, or other personal items will remain free
from stains, damage, or discolouration. Some professional products may permanently mark or
bleach fabrics, particularly light-coloured, delicate, or absorbent materials.
To help protect your belongings, we kindly ask that you:
- Wear clothing that you are comfortable having exposed to salon products.
- Remove or avoid wearing valuable, delicate, or light-coloured garments where possible.
- Keep all protective capes and towels in place throughout your service.
- Store handbags, coats, and other personal belongings away from the service area.
this policy and accept that, while Aurum and its team will take every reasonable care, the salon
cannot accept responsibility or liability for damage to clothing, accessories, or personal
belongings that may occur during the course of your service.
We appreciate your understanding and cooperation. These measures allow us to focus on
delivering exceptional results while ensuring a safe and comfortable experience for every client.
Ngā mihi,
The Aurum Team