REDO & ADJUSTMENT POLICY
We want you to love your experience with us!
If there are any issues with your hair or your experience in the salon please make contact with us via email within 7 days after your appointment and we will gladly fit you in to rectify the issue free of charge.
AURUM CANCELLATION POLICY
No cancellations or changes allowed within 48 hours of the appointment. Cancellations within 48 hours or missing your appointment will result in a fee equal to 50.00% of the booking.
To ensure the smooth operation of our salon, we kindly ask for adequate notice if you need to cancel or reschedule your appointment. For last-minute cancellations or no-shows without reasonable explanation, 50% of the service fee will be charged, as it limits our ability to offer the reserved time to other clients.
As a small business, cancellations made without sufficient notice can significantly impact our team, whose livelihoods depend on the services they provide. We value your time and ask that you kindly respect ours by notifying us as early as possible to allow us the opportunity to rebook the appointment.
Ngā mihi
The Aurum Team x
No cancellations or changes allowed within 48 hours of the appointment. Cancellations within 48 hours or missing your appointment will result in a fee equal to 50.00% of the booking.
To ensure the smooth operation of our salon, we kindly ask for adequate notice if you need to cancel or reschedule your appointment. For last-minute cancellations or no-shows without reasonable explanation, 50% of the service fee will be charged, as it limits our ability to offer the reserved time to other clients.
As a small business, cancellations made without sufficient notice can significantly impact our team, whose livelihoods depend on the services they provide. We value your time and ask that you kindly respect ours by notifying us as early as possible to allow us the opportunity to rebook the appointment.
Ngā mihi
The Aurum Team x