Quite often we get questions relating to our Salon, Menu, and Staff.
So we have compiled a list of Questions and Answers that may help with any queries you may have.
Q. Do I have to wait a long time while getting my hair done?
A. Good things take time however we value your time and know how busy life can be.
When you have booked in we will let you know how long we think it will take, we have a system
in place to ensure that you get the same beautiful results and relaxed experience - just much
more efficiently! Please let us know if you have time restrictions.
Q. How do I choose the right package and treatments?
A. We advise new clients to book a complementary consultation, so we can help make
recommendations for your dream hair and to make sure the right package is booked for you. We
can also give you an accurate quote and advise on the maintenance involved with your style.
Q. I have curly hair, who's the best stylist to see?
A. Half of our team has curly hair so we have personal and professional experience on how to
care for the curliest of hair. Book in our complementary consultation to find your favourite
stylist.
Q. How do I book my appointment?
A. You can book your appointment in person, via phone or online. You can also reschedule your
appointment online by logging in to our booking system.
Q. Will I receive a reminder before my appointment?
A. Yes a few days prior to you appointment you will receive a txt message or email to remind
you of your appointment.
Q. What products do you use?
A. We use and love Keune & Clever Curl.
Q. Do you guarantee your services?
A. We guarantee the professionalism and experience of our stylists.
We want you to love your experience with us, however we do have a redo policy.
If there are any issues with your hair or your experience in the salon please make contact with
us via email within 7 days after your appointment and we will gladly fit you in to rectify the
issue free of charge.
Q. What method of payment do you accept?
A. We accept Eftpos, and some Credit Cards,
We also offer Afterpay & ZipPay.
If you have anymore more questions please don't hesitate to contact us via email or phone and
we will do our best to answer any questions you have.